Shipping & Returns — ErgoSpace

Shipping within India

Online orders are shipped within 3 to 4 business days and will be delivered within 7 business days from the date of shipping, via our preferred courier partners (FedEx, Gati, Delhivery).

Shipping is free within India when you pay online via debit card, credit card, net banking or any digital medium. Freight charges are nil for a customer in the standard operating pin codes only. International shipping is currently not available.

Zones and charges

Zone 1 — Delhi NCR
Zone 2 — North zone, Mumbai, Ahmedabad
Zone 3 — West zone, Bangalore
Zone 4 — South & East zone

Any pin code which does not fall within the standard operating pin codes of these zones with any of our shipping partners attracts OSD (out-station delivery) charges of between ₹1,200 and ₹1,600 extra per delivery, on an actual, case-to-case basis.

Deliveries to the North East and J&K states are not covered under standard delivery arrangements. They attract an additional cost of freight, and confirmation on delivery is made on a case-to-case basis.

Order communication

You will receive order-related information in two stages: an order confirmation email once you place the order, and a call from our delivery company on the day of delivery to keep you informed on when your package will be delivered.

Please ensure someone is at the given address to receive your order. Delivery will be attempted two times before the shipment is returned to our warehouse, unless it is refused at your end on the first attempt itself; in that case the product is returned to our warehouse immediately and a second attempt is not made. If you still wish to reorder the same product, the order is processed on a prepaid basis. We are unable to schedule shipping for orders with an incomplete address or without a valid contact number.

Delivery instructions

Match the docket number on the box packaging with the one provided by our team at the time of receiving the shipment from the courier.
Check the invoice properly at the time of receiving the shipment.
Check for any damage on the packaging of the product from each corner and surface. In case of any damage, write this remark on the courier's slip before signing for the delivery.
Make a video of the unboxing of your order and, in case of any damage found after unboxing, share it with us at contact@ergospace.in along with the invoice of your order.
For installation guidance, visit our YouTube channel ERGO SPACE, or reach out to us at contact@ergospace.in.
In case of any missing part, report it to us at contact@ergospace.in with supporting pictures and videos, wherever possible, within 24 hours of receiving the shipment.
In case of any damaged product, report it to us at contact@ergospace.in with supporting pictures and videos, wherever possible, within 24 hours of receiving the shipment.
Do not discard the box packaging before successful installation of the product.
Do not try to install a product forcefully without our expert's consultation.

Any grievance related to product damage received after 24 hours of accepting the shipment, or in case of failure to follow the delivery instructions above, will not be entertained and cannot be covered under a transit damage claim or replacement.

Cancellation

Once an order is placed, payment is made and dispatch is initiated, cancellation of the order is not possible. However, in case the material is not dispatched, we charge 15% of the total order value as cancellation charges and the balance amount is refunded within 7 working days.

Refunds

Every single product produced at ERGO SPACE goes through stringent quality checks. In the event that you do not get a product as per the images and specifications mentioned on our website, we refund the money, provided the reasons are genuine and proved after investigation. Investigation and assessment are conducted by our technical team, which may take up to 48 to 72 hours depending upon the cause.

You can only seek a refund within 24 hours of receiving the product delivery. If a product is not as per the design and specifications shown on our website, or the wrong product is delivered, then only can a refund or replacement be initiated, after investigation. The refund or replacement is done within 7 working days. In any case of refund or replacement, the product is to be handed over to our service provider in its original packaging along with the invoice.

ERGO SPACE holds the right to refuse a return request in case the product is used or damaged by the customer. The decision regarding any request for the replacement or change of a product is solely at the discretion of ERGO SPACE.

If paid by credit or corporate card, refunds are issued to the original card provided at the time of purchase; in case of a payment gateway, the refund is made to the same account.

Contact

For any further assistance, please write to us at contact@ergospace.in.